Customer Satisfaction Our number one goal is to have happy customers who want to wear and share our jewelry. We will do everything possible to ensure customer satisfaction. We appreciate your business and want you to be a repeat customer – and to feel comfortable recommending us to family, friends and colleagues.
30 Day Return Policy We want you to be completely satisfied with your purchase. If you have a problem, please do not hesitate to contact us immediately when your order arrives. We are happy to replace items within 30 days of purchase, or to offer you a full refund less the shipping cost should you wish to return undamaged merchandise within 30 days from the date of purchase.
Unfortunately, we cannot accept any items after 30 days due to an individual’s “wearing style.” Most companies will not accept returns after jewelry has been worn due to wear and tear, but we want you to try it out. We hope you understand that we all have different levels of “wear and tear.” Some of us will wear jewelry while playing football in the backyard with our kids, while others may wear a piece only to church or the office.
Your Independent Sales Representative will gladly accept product returns for a refund or exchange on merchandise you purchase from her inventory (you will need a copy of the receipt with your return). Should you wish to return or exchange the merchandise, contact your Independent Sales Representative.
If you ordered Compelling Creations merchandise from a reseller’s official Compelling Creations website rather than from a reseller’s inventory, the merchandise must be returned directly to Compelling Creations rather than to the Reseller. Return instructions are on the packing slip that will be included with your order.
If you have any questions please call your Reseller or Contact Us. We will promptly respond and assist you. Be sure to check your items when you receive them for any possible damage from shipping. You must report damages to Federal Express within 7 days of receipt for a full replacement or refund (1.800.GoFedEx). Our return address for items purchased from an official Compelling Creations website is: 2472 Jett Ferry Road, Suite 400-142, Atlanta, GA 30338.
Care With proper care, your jewelry will last a lifetime. Store your jewelry in a cool, dry place to avoid oxidation. A good idea is to keep your jewelry in a zip lock bag or an anti-tarnish bag when not in use. Do not store your silver directly on wood or in tissue paper, which often contains acids that can affect the finish. Avoid exposing your jewelry to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage silver. Do not dip any oxidized, resin filled, or stone jewelry in silver cleaner. Instead, use a silver cleaning cloth to polish which can be purchased on our website.
This isn't just another jewelry party... the pieces touch people. All I had to do was show the piece and explain the inspiration behind it. My guests were eager to pass on that inspiration to their friends and family. – Sue Ann, Fredericksburg, VA
What was amazing was how the jewelry brought out stories from my guests. Two people would purchase the same piece, each with their own story of what it will mean to them. – Jennifer, Atlanta, GA